Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with your tracking details.
2. Delivery Timeframes
We currently ship across South Africa.
Estimated delivery times:
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Major cities: 2–4 business days
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Outlying areas: 3–7 business days
Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time. These will be clearly stated on our website or marketing platforms.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to reflect on the courier system.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
6. Missed Deliveries
If a delivery attempt is unsuccessful:
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The courier may attempt redelivery or contact you directly
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Additional delivery fees may apply in some cases
7. Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
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High order volumes
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Weather conditions
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Courier-related issues
We appreciate your patience and understanding.
8. Damaged or Missing Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Include:
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Your order number
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Photos of the item and packaging
We will investigate and resolve the issue as quickly as possible.
9. Contact Us
For any shipping-related queries, please contact us: