Refund policy

Returns & Refund Policy

1. Returns

We want you to love your purchase. If you are not completely satisfied, you may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging

  • All accessories and items included in the package must be returned

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used hair tools or beauty products

  • Items not in their original condition

  • Items damaged due to misuse

3. Faulty or Damaged Items

If your item arrives damaged, defective, or not working properly, please contact us within 48 hours of delivery.

We will:

  • Replace the item, or

  • Issue a full refund if a replacement is not available

Photo or video evidence may be required.

4. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Original shipping fees are non-refundable

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us to arrange it.

7. How to Request a Return

To start a return, please contact us at:

📧 hello @ modernaura.co.za
Include:

  • Your order number

  • Reason for return

  • Photos (if item is faulty)

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

If you still need help, please contact us.

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page.